Stop Over-Delivering

What happens when you over-deliver all of the time? Earlier this year John Maxwell shared some of the common sense that can seem to fly in the face of the “always over-deliver” wisdom. In addition to training us, John has stepped into the role of a mentor with his certified coaches. Becoming one of his coaches has been one of the best decisions I have ever made. He counselled us – “You cannot deliver your best 100% of the time.” Sometimes we make the mistake of confusing the principle – giving the best you have to the people you serve – with the practice of intentionally designing your work for sustainable excellence.

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Crucial Conversations

Emotions are strong. Stakes are high. Opinions differ.

But something has to be done. A decision must be made, a problem must be addressed, an idea needs evaluation. But how do you communicate to a boss who only wants her words to come out of your mouth? What happens when you’ve made a mistake? Is there a way to get what you need at home or work without getting control and forcing your opinion?

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